PURPOSE
- The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support.
- This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
- Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
- Presents all of SMC’s capabilities, services and products to current and prospective customers and SMC distributors
- Serves as the primary contact for assigned customers and is responsible for customer satisfaction
- Represents customer’s needs and goals within the organization to ensure quality
- Leads all aspects of the sales process, calling upon others to assist in solution development
- Proactively manages customer’s satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
- Completes detailed SAP and forecasts as required
- Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer’s top management team within top rated accounts
- Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
- Meet or exceed target sales goals as detailed by Branch and Sales Managers
- Complete market reports as new and relevant information becomes available
- Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
- Have passed all Pneumatic theory and other technical training required by SMC
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
- Mentor, guide and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
- Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
- Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Fast paced environment (includes both office and field work)
- Travel with some extended stay away from home
- Physically capable of lifting SMC products and displays up to 50 lbs.
- Varying work hours
MINIMUM REQUIREMENTS
- Bachelor’s degree in Business, Marketing, related technical field, or equivalent experience.
- Minimum five (5) years sales experience with SMC or equivalent industry sales experience.
- Extensive knowledge of SMC product lines.
- Comprehensive understanding of pneumatic components and their application.
- Thorough understanding of SMC policies and procedures.
- Detailed understanding of competitive product lines.
- Excellent communication, problem-solving, and leadership skills.
- Proficient in the use of computers and ability to learn new programs and tools as required
- Clean driving record.
About SMC
SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing industry with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC’s products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.