Description
Exempt/Full-time
Reports to: General Manager of Dispensary Operations
Oversight: The Verdes Foundation, Santa Fe
It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.
Job Scope: Collaborates with Store Managers, CSRs, Human Resources, Marketing, CEO, and members of the Ops Team.
Job Summary:
The Store Manager position oversees all aspects of the dispensary operations for the Santa Fe location(s). The manager will establish processes and protocols to best facilitate organization, scheduling, training, and inventory control. In addition, they will maintain strong working relationships with staff to facilitate interpersonal professional employee relationships and strong customer service. Must have a strong commitment to enforcing policies to ensure the high standards of The Verdes Foundation.
Responsibilities/Essential Functions:
The ideal candidate will embody the following characteristics known as The Verdes Standards:
- Exceed expectations: We set the bar high, and we want you to take it even higher. Do the little things, and the big things, that blow people away.
- Get better every: We value continuous improvement.
- Show initiative: See something, do something. You are responsible for making things better.
- Demonstrate integrity: Do the right thing, own up to mistakes, and keep commitments.
- Engage in courageous conversations: Speak honestly and directly, clear is kind.
- Be Responsive: Respond within 24 hours to queries and concerns.
- Responsible for overseeing all aspects of the retail operation, including sales, inventory management, and a focus on delivering exceptional customer experience.
- Responsible for visual merchandising and store presentation; maintain a visually appealing and organized retail environment to ensure compliance with brand guideline, update displays and signage to highlight promotions, new products, and seasonal offerings.
- Holds staff accountable for adhering to policies and procedures of the organization including cash handling, security and safety, and quality protocols.
- Schedule staff to maximize utilization of resources.
- Forecast staffing/labor needs and work with the human resources department to recruit, interview, select, and train new employees; set performance expectations and provide ongoing feedback and coaching to staff; create employee schedules, manage breaks, etc.
- Collaborate with production management team for all in-house and vendor products.
- Regular communication Marketing department.
- Responsible for safe cash count, beginning and end of day cash drawer counts.
- Audit Dutchie inventory against sales floor stock daily.
- Coordinate company resources for the store (i.e., IT, maintenance, etc.)
Physical Requirements:
- Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row.
- Must be able to lift at least 50 lbs.
- Ability to work in a confined area.
- Must be able to bend/stoop/climb/reach.
- Must be able to present complex information to groups of people.
- Must be able to be physically present in the dispensary locations (both our Zafarano & Shelby location)
- Ability to handle high stress situations, ambiguity and changing priorities.
- Must be able to tolerate a reasonable amount of work stress.
Qualifications and Educational Requirements:
- Bachelor’s degree required.
- Proven Customer/Employee Focus, Detailed, Results Driven, Strategic Planning, Team Leadership, Customer Relationships, Technical Proficiency in various Microsoft Office Suite and point of sales systems.
- A minimum of 3-5 years’ experience managing staff in retail /restaurant environment.
- Excellent interpersonal communication and writing skills.
- Experience in managing cash control/security procedures.
- Experience in inventory management and control.
- Ability to multi-task and quickly prioritize tasks.
- Exceptional internal and external customer service and employee relations skills.
- Organization, time management, data entry and math skills.
Compensation/Hours:
Compensation – $50K+, DOE; 40+ hours/wk., Required Mon-Sun and Holidays, 8:00am to 8:00pm