Systems Engineer – Level II

Description

• Maintain the infrastructure and integrity of customers’ systems
• Serve as escalation point for solving technical problems and issues
• Provide insight and input on the design of technical projects
• Act as a resource on the implementation of technical projects
• Analyze customer needs and engineer solutions to meet those needs while understanding customer constraints
• Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security. 
• Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Draft and maintain documentation of technical processes for internal and external use
• Serve as Technical Mentor to Junior Technicians.
• Exercises independent judgment in the interest of the company as a substantial part of the work day
• Obtain training and certifications to further goals of self and the company.
• Provide ideas/insights as to new products or services that the company can offer its clients.
• Perform after hours customer support as required.
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned.

Education and experience

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP Understand network topologies, IP routing, switching, etc.
• High school diploma or equivalent
• Minimum 3 years experience in IT engineering

Personal skills/attributes 

• Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
• Take ownership and follow-through on responsibilities
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks/priorities.
• Ability to learn new procedures and concepts and apply them quickly and effectively.
• Adaptable and flexible
• Attention to detail, clear and concise writing skills.
• Cooperation, trust and teamwork skills.
• Effectively use internal and external support resources and options.
• Self-motivated with the ability to work in a fast moving environment
• Ability to lift up to 50 pounds