ELLKAY is a nationwide leader in health care data interoperability delivering innovative solutions that support the data migration needs of all members of the healthcare ecosystem. ELLKAY is playing a vital role in helping healthcare organizations access and share data among disparate systems. We are recognized by our e-health industry partners, independent medical group practices, hospitals and health systems, laboratories, and payers as the “Healthcare Data Plumbers” that make data migration and interoperability possible.
Our ‘Client-first’ focus has made ELLKAY one of the most respected healthcare IT companies in the nation. We value our clients and believe that strong relationships are the foundation for a strong company, and we’re dedicated to providing connectivity to the healthcare industry.
Company Culture: We deal with medical data and we take our work very seriously, but not ourselves. If you’re a smart, hard-working, dedicated individual who thrives in a laidback, friendly work environment, ELLKAY may be the place for you. We’re committed to attracting good people who are passionate about the work they do.
ELLKAY was founded over a decade ago on the values of innovation, efficiency, and service created in a collaborative work culture. As we have grown, we are proud to still possess the same energy and passion for what we do. We strive to provide exceptional customer experiences to our clients, which begins with first employing amazing people. ELLKAY is proud to maintain a high-quality, innovative, and diverse workforce.
Job Description
Engagement Managers play a critical role in managing client relationships and overseeing the project and program success for our ELLKAY clients. The main purpose of an Engagement Manager includes ensuring successful program and project execution, fostering client satisfaction, and executive reporting. As an Engagement Manager, you will also focus on formal risk management, communication and stakeholder management. As a key team member and main ELLKAY operational leadership point of contact, you must act as a clearinghouse for all executive level communication, including escalations and routine reporting.
Essential Duties and Responsibilities:
- Client relationship management. Build and maintain strong relationships with our ELLKAY clients, understand client concerns and needs. Responsible for client experience through implementation
- Program Management. Oversee program execution and ensure client objectives and business needs are being met. Coach, support and address challenges the project team may face and remove barriers for execution
- Reporting & Communication. Act as a clearinghouse for all executive level communication, including escalations and routine executive reporting
- Leadership. Lead by example, use your influence to impart change and motivate others and align work and focus on the clients desired objectives. Be a strong, stable voice during heightened or challenging situations.
- Communication & soft skills. Ability to influence internal and client stakeholders as a liaison between clients and cross-functional internal teams
- Risk Management. Act as a risk management expert. Work with project managers and other team members to assess and mitigate risks associated with the projects, such as scope creep, resource constraints, and/or client expectations. Proactively identify risks, enact any relevant risk responses before the risks become issues
- Quality assurance. Oversee and ensure projects and major deliverables meet the outlined objectives from the Statement of Work, Scope of Work and/or contracts
- Strategic planning & thought leadership. Leverage lessons learned to enact change and improvement to processes and documentation
- Business growth. Leverage existing client relationships for referenceability and marketing/value statements. Identify other cross-selling opportunities and transition those opportunities with your sales team
- Provide knowledge transfers and/or host training events like Power Hours and Lunch and Learns
- Promote the ELLKAY organization through social media and other marketing activities
Qualifications:
- Proven ability to manage multiple complex projects, client and/or programs at a time
- Proven ability to manage stakeholders using PMBOK principles
- Ability to mentor and coach Project Managers if and as needed
- Excellent verbal and written communication skills
- Ability to prioritize among competing tasks
- Critical thinking, problem-solving and conflict-resolution skills
- Excellent time and project management skills
- Bachelor’s degree from an accredited college or university required
- PMP preferred
- 5-7 years of experience in related field, including working with senior level client executives
Benefits:
ELLKAY offers a comprehensive and competitive benefit package that starts day one!
Including:
- A Competitive salary
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Unlimited PTO
- Remote work options
- Employee Discounts
- Parental Leave
Our awesome culture includes:
- Working with talented, collaborative, and friendly people who love what they do
- Professional growth within
- Innovation environment
- On site in HQ Free daily lunches
Additional information
This is a full-time position at our HQ located in Elmwood Park, NJ. Remote work may be available in the US.
For more information on our company, visit www.ELLKAY.com.
ELLKAY LLC is a Smoke-Free Workplace.
ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.