Full Job Description
Position Title: Reservation Booking Agent
Department: Call Center Operations
Reports to: Call Center Manager
Location: Headquarters
About RealVoice
RealVoice is a leading hospitality technology company, offering diverse services for hotels and vacation rentals. Our focus is on reservation and call center services, including after-hours and emergency support. Our team brings together a wealth of experience in product development, technology, and call center services.
Job Summary
The Reservation Booking Agent is a critical role within our team, responsible for handling all reservation-related transactions, including new bookings, changes, and cancellations. This role requires excellent customer service skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Key Responsibilities
- Manage all reservation-related inquiries and transactions, including new bookings, changes, and cancellations.
- Handle incoming calls and emails from customers, providing information about our services and offerings.
- Maintain a high level of product knowledge about our hotel and vacation rental offerings, and effectively communicate this information to customers.
- Update customer records in the database as necessary.
- Work closely with other team members to ensure a seamless customer service experience.
- Participate in training and professional development sessions.
Qualifications
- High School diploma or equivalent. Higher education or certification in hospitality or a related field is a plus.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent verbal and written communication skills.
- Strong computer skills, including proficiency in reservation software and CRM systems.
- Ability to multitask, handle stressful situations, and remain organized.
- Strong problem-solving skills and a positive attitude.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Why RealVoice?
Joining RealVoice means becoming part of a team where your unique skills and talents are valued. We offer competitive salaries, comprehensive benefits, and a dynamic and inclusive work environment. You will have the opportunity to make an immediate impact and grow your career in the vibrant hospitality technology sector.
RealVoice is an equal opportunity employer. We welcome applications from all qualified individuals.